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Order Fulfillment

  1. Orders received before 12 noon EST will be shipped the same day. Orders received after noon will ship the following day.
  2. Customers may choose between UPS and the US Postal Service.  UPS shipments have a prompt and predictable time of delivery with options for package tracking.  The US Postal Service (Media Mail) is more cost effective but delivery times often vary.
  3. In the event our stock may not be sufficient to fill your order, you may specify to hold your order until all items are ready to ship--to save shipping charges.  If you desire to have your items shipped as they are available, you may incur additonal shipping fees.
  4. If our stock is too low to fill your order and you need it FAST, we can usually have suppliers ship the order directly to you.  Please use the notes field on your order to specify your desired time frame and other special stipulations.
  5. One copy of your invoice will be included with your order.

Return Policy
  1. Customers must obtain permission and return authorization number from the Bookstore staff before returning merchandise for credit.
  2. Books returned within 4 months of the invoice date and that are in saleable condition will be credited "in full" if a copy of the invoice accompanies the returned books.  Books returned without a copy of the invoice will receive an 80% credit.  No credit for postage can be given.
  3. Books returned after 4 months of the invoice date and that are in saleable condition will receive an credit of 80% of the value of the items if a copy of the invoice accompanies the returned books.  Books returned without a copy of the invoice will only receive a credit of 70% of the value of the items.  No credit for postage can be given.
  4. Books returned due to damage, defect or error in our shipping receive a full credit plus the cost of the postage "both ways".
  5. No books may returned for any reason after one year from the invoice date. 
  6. Special orders are not returnable.

For more information email:
Bookstore Manager - Tim Schirm
Assistant - Mark Johnston

or call 1-800-283-1357
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CEP

PCA Christian Education and Publications
1700 North Brown Road, Suite 102, Lawrenceville, GA  30043-8122
Phone:  678.825.1100  Fax: 678.825.1101   Email:  cep@pcanet.org
Call toll free: 1-800-283-1357

Copyright © 2008  PCA Christian Education & Publications. All rights reserved.